Privacy Policy – 2019

I understand that privacy and the security of your personal information is extremely important. Because of that, this policy sets out what I do with your information and what I do to keep it secure. It also explains where and how I collect your personal information, as well as your rights over any personal information I hold about you. This policy applies to you if you purchase my Products or associated services, over the phone, online, through or otherwise by using my website www.avantgardenguernsey.com or interacting with us on social media (my “Products”). This policy gives effect to my commitment to protect your personal information

Who am I?

When I say ‘I’ or ‘me’ in this policy, I am generally referring to myself personally Nick Martel trading as Avant Garden Guernsey. It also includes any other businesses I may take on in the future.

What types of information do I hold?

Information that you provide me such as your name, address, date of birth, telephone number, email address, bank account and payment card details and any feedback you give to me, including by phone, email, post, or when you communicate with me via social media;

Information about the Products that I sell to you (including for example, the goods I have sold to you, when and where, what you paid, how you take delivery of the Products you have purchased, and so on);

Your account login details, including your user name and chosen password;
Your contact details and details of the emails and other electronic communications you receive from us, including whether that communication has been opened and if you have clicked on any links within that communication. I want to make sure that my communications are useful for you, so if you don’t open them or don’t click on any links in them, I know I need to improve my range of Products.

How do I use your information?

The information I collect may be used to:
Make available my Products to you;
Process your orders;
Take payment from you or give you a refund;
Help me ensure that my customers are genuine and to prevent fraud;
Conduct market research, either myself or with reputable agencies;
For statistical analysis;
Help me understand more about you as a customer, the Products you like so I can serve you better;
Find ways to improve my range of Products and website;
Contact you about my Products;
Provide you with online advertising;
To market to you directly through email or SMS services;
Provide for the safety and security of my customers; and
Help answer your questions and solve any issues you have.

Who I might share your information with?
My suppliers
I work with suppliers including insurers and freight companies so they can process your personal information on my behalf when requested by me but only where they meet my standards on the processing of data and security. I only share information that allows them to provide their Products to us or to facilitate them providing Products directly to you. For example, some of my suppliers may place advertising for us in magazines or online, about my Products. As a result, where you have indicated you are happy to receive marketing from me, you might see online advertising that I have placed on the web sites you visit, or the interactive services you use.

Other organisations and individuals
I may transfer your personal information to other organisations in certain scenarios. For example:
If I am discussing selling or transferring part or all of my business, I may share information about you to prospective purchasers – but only so they can evaluate that business;
If I are sold my business to another organisation, I may transfer information I hold about you to them so they can continue to provide the Services to you
If required to by law, under any code of practice by which I am bound or I am asked to do so by a public or regulatory authority such as the Police or the Department for Work and Pensions;
If I need to do so in order to exercise or protect my legal rights, users, systems and Services; or
In response to requests from individuals (or their representatives) seeking to protect their legal rights or the rights of others.
Data processor
The data I collect from you is held on a local server which is backed up on Cloud Servers within the European Union
Their details are:

Keeping you informed about my products and services

I would like to tell you about my Products from time to time that I may think you might be interested in. Where you have consented to me doing so, I may do this through the post, by email, text message, online, using social media, push notifications via apps, or by any other electronic means. I won’t send you marketing messages if you tell us not to. If you wish to amend your marketing preferences, you can do so by emailing your request to:-

sales@avantgardenguernsey.com

Access and correction of your personal information
You have the right to access the personal information that I hold about you in many circumstances. This is sometimes called a ‘Subject Access Request’. If I agree that I am obliged to provide personal information to you (or someone else on your behalf), I will provide it to you or them free of charge. Before providing personal information to you or another person on your behalf, I may ask for proof of identity and sufficient information about your interactions with me that I can locate your personal information. If any of the personal information I hold about you is inaccurate or out of date, you may ask me to correct it. If you would like to exercise these rights, please contact me through sales@avantgardenguernsey.com
You have the right to object to us processing your personal information if I am not entitled to use it any more, to have your information deleted if I am keeping it too long or have its processing restricted in certain circumstances.

How long do I keep your information for?

I will retain a record of your personal information. I will always retain your personal information in accordance with law and regulation and never retain your information for longer than is necessary.

Sharing your thoughts

When using my website you may be able to share information through social networks like Facebook and Twitter. For example, when you ‘like’, ‘share’ or review my Products. When doing this your personal information may be visible to the providers of those social networks, their other users. Please remember it is your responsibility to set appropriate privacy settings on your social network accounts so you are comfortable with how your information is used and shared on them.

Security of your Data
I take security measures to protect your information including:
Limiting access to my premises to only those that I believe are authorised by myself to be there;
Implementing access controls to my information technology, such as firewalls, ID verification and logical segmentation and/ or physical separation of my systems and information;
Never asking you for your passwords;
Advising you never to enter your account number or password into an email or after following a link from an email.

Legal basis for me processing customer personal data
General

I collects and use customers’ personal data because is it necessary for:
• the pursuit of my legitimate interests (as set out below);
• the purposes of complying with my duties and exercising my rights under a contract for the sale of goods to a customer; or
• complying with my legal obligations.
• Where you have consented or not withdrawn your consent

In general, I only rely on consent as a legal basis for processing personal data in relation to sending direct marketing communications to customers via email where there is no legitimate interest, although I will not send direct marketing communications to customers who have withdrawn their consent or clicked an unsubscribe link.
Customers have the right to withdraw consent at any time. Where consent is the only legal basis for processing, I will cease to process data after consent is withdrawn.

My legitimate interests

The normal legal basis for processing customer data, is that it is necessary for my legitimate interests in the website www.avantgardenguernsey.com, including: –
– selling and supplying goods and services to my customers;
– protecting customers, employees and other individuals and maintaining their safety, health and welfare;
– promoting, marketing and advertising my products and services;
– sending promotional communications which are relevant and tailored to individual customers;
– understanding my customers’ behaviour, activities, preferences, and needs;
– improving existing products and services and developing new products and services;
– complying with my legal and regulatory obligations;
– preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies;
– handling customer contacts, queries, complaints or disputes;
– managing insurance claims by customers;
– taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations with me;
– effectively handling any legal claims or regulatory enforcement actions taken against me and
– fulfilling my duties to my customers, colleagues, shareholders and other stakeholders.

If you would like to exercise one of your rights as set out above, or you have a question or a complaint about this policy, the way your personal information is processed, please contact me by one of the following means:

By email to sales@avantgardenguernsey.com or by post to Avant Garden No 6 St John’s Terrace St Johns Road St Peter Port Guernsey GY1 1WZ