A warm welcome to Avant Garden Guernsey Limited’s wonderful Online Shopping Forum.
We would ask you please, to take your time and be happy with our Terms of Service, read carefully before placing your order with Avant garden Guernsey Limited’s Online Shopping Forum.
These Terms of Service, we have spent time on to ensure that they are for your benefit as well as ours, to offer you a safe and secure shopping environment.
Please print out a copy or save them to your computer so that you can revisit them if and when you need to. If you do not agree to be bound by these Terms of service you should immediately stop using the website.
From Time to time we may have to amend and alter our Terms of Service, you can see the date of the latest update at the beginning of the Terms of Service. Again please check the latest updated Terms of Service to make sure that you are entirely happy and that you fully understand the Terms that apply with the stated update at that time. If you do not wish to be governed by the revised Terms of service, please stop using the website.
Do not hesitate to contact your local Citizens Advice Bureau or Trading Standards Office if you have any queries or questions regarding your legal rights.
We have taken great care and attention to give you the best possible photographic images on the Avant Garden Guernsey Limited’s Online Shopping Forum. The photos are for illustrative purposes only, we have made every effort to display the tones accurately, they may vary slightly in each Bronze Sculpture or Art Product as each item is individually handmade and is unique in finish.
Avant Garden Guernsey Limited needs to make you aware that you may only place an order for goods with our Online Shopping Forum or over the telephone with our sales service staff if you are at least over 18 years of age and according to the law legally able to enter into business binding contracts.
We genuinely believe our Online Shopping Forum will be a pleasure and we hope to guide you through the step by step system to allow you to check and amend your order in case of errors. Please take care to check your order at each stage before moving on, this will help you to proceed more accurately.
As soon as we receive your order we will send you an email in return to your said email address confirming we have received your order.
At this stage, it does not mean your order has been accepted, we must confirm acceptance which we will also send to you as an email when the order has been dispatched.
If by the unfortunate chance we can not or are unable to supple you with the product that you have placed an order for, maybe the item is out of stock for example or an error in the price of the product or if we fail to authorise your payment with any of our payment options. At this point we will contact you of this situation by email or by telephone. If this is the case we will not put your order through the process system but we will refund the full amount if you have paid already for the item/items in full.
As a shopper, customer, consumer with Avant Garden Guernsey Limited, you will of course have legal rights to cancel your order under the consumer contracts regulations 2013 act. From the date that you place your order, you have the right to cancel your order 30 calendar days from the day after you receive the product you have ordered.
You must please notify us in writing straight away during this period specified in the previous paragraph.
You must either complete the cancellation form, which you may submit to us or send an email to firstname.lastname@example.org or write to us at Avant Garden Guernsey Limited. Please include details of your order to help us identify it. We will reply with an email to confirm to you that we have received your notification of cancellation. If you cancel your order in accordance with the previous paragraph we will refund you the price you paid for the product.
The cost of returning the cancelled item you must pay and it must be returned in good condition and packed sufficiently.
If we have already dispatched the item before you decide to cancel your contract, you must return it to us as soon as possible and, in any event, within 30 calendar days of cancellation. You can either return it to Avant Garden Guernsey Limited, No. 6 St. Johns Terrace, St Johns Road, St Peter Port, GY11WZ Guernsey Channel Islands or to Thermobrass, Nieuwlandlaan 59, Industriezone B131, 3200 Aarschot, Belgium. If you return the goods by post, you will need to pay the costs of returning the item to us and obtain proof of posting and insurance with Royal mail. Please enclose the delivery note provided in the original package and complete the relevant sections for a refund.
We will process your refund as quickly as possible, if we have dispatched the product before you cancel the contract, we will process the refund within 30 calendar days after the day on which we receive the product back. If we have not already dispatched the product before you cancel the contract, we will process your refund within the 30 calendar days of your cancellation.
Products must of course be returned in their original condition, if this is not the case we may have to reduce any refund due to you to reflect any reduction in the value of the product due to how you have handled the product.
In case an item or product comes to you and is indeed defective or not as described, nothing in these Terms of Services affects your legal rights. Advice about your legal rights is always freely available from your local Citizens Advice Bureau or Trading Standards Office. If you think a product is in fact defective or mis-discribed, please contact our Customers Sales Services Team by using our contact details. One of our Customers Sales Services Team will be able to advise you how you can return your goods.
All returns for potentially defective or mis-described products will be examined once they are returned and have been received by us, we will then notify you if you are entitled to a refund via email within a reasonable period of time. We will usually process any refund due to you as soon as possible, and in any such case, within 30 calendar days of the day we notified you via email that you were entitled to a refund for these said products. If it is the case that we notified you that you were entitled to a refund, you will receive a full refund of the price paid for the product, and the cost of returning the product to us.
We will usually refund any money due to you using the same method originally used by you to pay for your purchase.
For the avoidance of doubt, exchanges are treated as a refund of the old product and a new purchase for the new product, so please be aware that you will see both of these transactions on your account.
Delivery will take place within 14 calendar days of the date of dispatch confirmation unless otherwise stated or agreed. We will give you an estimated delivery date when we send your despatch confirmation. We will endeavour to fulfil your order by this estimated delivery date but cannot guarantee this.
If we do not deliver your product within the 14 days or within the other time period agreed between us, you may cancel your order by contacting us using our contact details.
If you provide to us any delivery instructions relating to the delivery of your order (including with or without) limitation, instructions to leave the products in a particular place, outhouse, or with a neighbour).
You are responsible for ensuring the accuracy of these instructions and we shall not be liable to you in relation to any loss or damage to the product resulting from our following of your instructions
Delivery will be complete when we deliver the product to the address you gave us or in accordance with your other instructions.
You will own the product once we have received the payment in full, including all applicable delivery charges.
We happily deliver our products outside of the UK, If you wish to order products from our site for delivery outside of the UK, please contact us with your full name, address, postal zip code,
Email and the code and name of the product you are interested in and we can confirm the delivery/freight/spedition cost that you will need to pay extra. They may be subject to Import Duties and Tax which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such Import Duty or Taxes. Please note we have no control over these charges and cannot predict their amount. Please contact your local Customs Office for further information before placing your order
USA Deliveries of Fine Cast Bronze Sculptures and 3D Wall Art
There is no Import Duty or Taxes when shipped to a business address in the USA rather than a private address, to pay on, “Fine Art” . Fine Art is classed under various headings including Antiques, Art and Collectables, Artwork, Original Art work, Sculptures and Statutory. You may need a Customs Broker if you use a private address, which will or may be charged for directly to you by the Customs Broker.
Pricing We operate a standard pricing policy in that our prices of the products quoted on the Avant Garden Guernsey Online Shopping Forum are the same irrespective of the intended country of their delivery. These prices include VAT where applicable. Thereafter: a) these prices include VAT where it is applicable for the country of delivery, wherever the deliveries are within the EU. And : b) These prices do not include VAT where it is not applicable for the country of delivery, where the countries are outside the EU (including the Channel Islands), and you will not be entitled to any VAT refunds or associated discounts in this respect. Please note you must comply with all applicable laws and regulations of the country for which the products are destined, we will not be liable for any breach by you of any such laws.
Deliveries to Russian community
Please have a delivery forwarding address within the EU for “Drop Off, Collection Point” Please arrange your own further forwarding and relevant documentation for Russia. We will not undertake these services.
The prices of the products will be as quoted on the Avant Garden Guernsey Limited Shopping Forum at the time you place your order.
However if we discover an error in the price of any product you order, we will contact you to inform you of the error and give you an opportunity to either continue with your purchase of the particular product at the correct price or if you wish to cancel your order of that product. If we are unable to contact you using the details you provided during the order process, we will treat your order as having been cancelled and notify you in writing.
We are under no obligation to provide any product to you at an incorrect (lower) price, if the pricing error is obvious an unmistakeable and could have been easily or reasonably recognised by you as a mis-pricing.
We reserve the right to alter any of our prices at any time but changes will not affect any order in respect of which we have already sent you a dispatch order confirmation.
We accept payment on orders via Credit Card, Debit Card, SagePay PayPal, Cheque and Bank Transfer.
We always require payments for products and any Delivery Charges (that may be applicable) in advance of delivery. Upon receiving your order we carry out a standard pre-authorisation check on your payment method (Card,PayPal,SagePay) to ensure there are sufficient funds to fulfil the order purchase transaction. We will take payment from your Debit or Credit Card or your PayPal or SagePay when we dispatch your order.
These Terms of Service are governed by the laws of Guernsey and you and we agree to use Guernsey Courts of Law if there is any dispute between us.