Mainland UK Delivery
|Product||Delivery Time||Tracked||Signed For||Cost|
|Fine Cast Bronze Sculptures - Standard Delivery||7-10 Working Days||Yes||No||FREE|
|3D Metal Wall Art - Standard Delivery||7-10 Working Days||Yes||No||FREE|
|Libra Company - Standard Delivery||7-10 Working Days||Yes||No||FREE|
|Sandy Bay Candles - Standard Delivery||3-4 Working Days||Yes||No||FREE|
|Willow Direct Baskets - Standard Delivery||3-4 Working Days||Yes||No||FREE|
|Sheepskin & Cowhide Beanbags, Cushions & Rugs||4 Week Delivery (Made To Order)||Yes||No||FREE|
|Capital Garden Pots & Planters||4 Week Delivery (Made To Order)||Yes||No||FREE|
|Archipelago Wooden Birds||7 Working Days||Yes||No||FREE|
European Delivery (EU Countries Only)
|Delivery Option||Delivery Time||Tracked||Signed For||Cost|
|EU Delivery (Orders under £150)||5 - 7 Working Days||Yes||Yes||£15|
|EU Delivery (Orders over £150)||5 - 7 Working Days||Yes||Yes||FREE|
Non-Mainland UK and International Delivery
We are able to process orders from non-mainland UK addresses, including the Scottish Highlands and Islands, Ireland and the Channel Islands. Delivery surcharges for the relevant postcodes are calculated at the checkout. Most items are FREE Delivery like the Bronze Sculptures, 3D Metal Wall Art, Sheepskin and Cowhide products and Capital Garden Products
How quickly will my order arrive?
Our aim is to dispatch all orders as quickly as possible. Any orders placed out of office hours will be dispatched on the next available working day.
We will send you a notification email when your order has been dispatched. The time your order takes to arrive will depend on the product you choose. We will endevour to despatch your goods tout suite.
While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day.
Our Returns & Refund Policy
All orders are thoroughly checked before leaving our premises. On receipt of your order we request that you check the items as soon as possible. If you are unhappy with your order for any reason, please contact us on 01481 246611 or firstname.lastname@example.org. Please have your order number to hand when you contact us as it will allow us to find your order quickly.
If you are unsatisfied with your order in any way, please return it to us within 14 days of delivery for a refund or exchange. The item must be unused, be in its original packaging and be suitable for re-sale. Items bought in the sale are non-returnable and non-refundable. Postage costs for returning items to us cannot be refunded, unless the item is faulty or damaged.
We recommend that you send your order back to us using a tracked delivery service as we cannot be held responsible for any parcel lost during transit to us.
Our return address is:
No.6 St Johns Terrace
St Johns Road
Once your item has been returned, we will inspect it and take the necessary action as soon as possible.
Faulty & Damaged Goods
If any item you receive from us arrives damaged, please contact us as soon as possible on 01481 246611 or by email email@example.com. We will then advise you on the best course of action.
In most cases we will ask you to return the item to us for an exchange or refund. Unfortunately we cannot refund your postage costs when you return an item to us unless the item is faulty.
Please do not return a damaged order to us without contacting us first.
Please check your order before you sign for it from the courier. If the item is faulty or damaged in any way, please do not sign for it and the courier will return the item to us. We will then send a replacement item out as soon as possible.