Delivery

Mainland UK Delivery

Product Delivery Time Tracked Signed For Cost
Fine Cast Bronze Sculptures - Standard Delivery 7-10 Working Days Yes No FREE
3D Metal Wall Art - Standard Delivery 7-10 Working Days Yes No FREE
Libra Company - Standard Delivery 7-10 Working Days Yes No FREE
Sandy Bay Candles - Standard Delivery 3-4 Working Days Yes No FREE
Willow Direct Baskets - Standard Delivery 3-4 Working Days Yes No FREE
Sheepskin & Cowhide Beanbags, Cushions & Rugs   4 Week Delivery (Made To Order)   Yes No FREE
Capital Garden Pots & Planters 4 Week Delivery (Made To Order)  Yes No FREE
Archipelago Wooden Birds 7 Working Days Yes No FREE

European Delivery (EU Countries Only)

Delivery Option Delivery Time Tracked Signed For Cost
EU Delivery (Orders under £150) 5 - 7 Working Days Yes Yes £15
EU Delivery (Orders over £150) 5 - 7 Working Days Yes Yes FREE

Non-Mainland UK and International Delivery

We are able to  process orders from non-mainland UK addresses, including the Scottish Highlands and Islands, Ireland and the Channel Islands. Delivery surcharges for the relevant postcodes are calculated at the checkout. Most items are FREE Delivery like the Bronze Sculptures, 3D Metal Wall Art, Sheepskin and Cowhide products and Capital Garden Products

How quickly will my order arrive?

Our aim is to dispatch all orders as quickly as possible. Any orders placed out of office hours will be dispatched on the next available working day.

We will send you a notification email when your order has been dispatched. The time your order takes to arrive will depend on the product you choose. We will endevour to despatch your goods tout suite.

While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day.

How can I track the status of my order?

You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive an email when your order has been dispatched.

In your dispatch confirmation email we will include any relevant tracking numbers, allowing you to track your parcel on the DPD/Royal Mail/UK Mail TNT Express, Belgian Post website. You will only receive a tracking number if you have chosen a tracked delivery option for your order.

What days will my order be delivered on?

Our couriers deliver between 07.00 and 18.00 Monday to Friday.

Will I need to sign for my order?

Yes, in some cases this may be the case.

Special delivery instructions

If you have any special instructions for delivery, such as leaving your parcel with a neighbour, please include them in the ‘special instructions’ section at the checkout. Please note that our couriers will not respond to notes left on doors for security reasons.

I have a query regarding my delivery?

If you have any queries regarding your delivery please ring us on 01481 730870 or email us at sales@avantgardenguernsey.com

If we cannot deliver your order within the specified time period we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide a full refund.

Collect in person

You are not able to collect your order from our premises.  

How carefully is my order packaged?

We take great care in packaging your order using the necessary materials according to its weight, size and how fragile it is.

What do I do if my order arrives damaged?

If any item you receive from us arrives damaged, please contact us as soon as possible on 01481 730870 or by email at sales@avantgardenguernsey.com. We will then advise you on the best course of action. In most cases we will ask you to return the item to us for an exchange or refund. The Bronze Sculptures and 3D Metal Wall Art need to be sent to the Guernsey address not the Belgian address

In most cases we will refund the cost of posting the item back to you, the customer.

Please do not return a damaged order to us without contacting us first.

 

Delivery